What are integrations

An integration is a service you connect once to your account. Every automation you build can then reach it, without you handing the agent a token.

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Why we build these ourselves

The agent is good at working out access to a service on its own. For most of the web, that is exactly what you want, and it is what the Bot detection page walks you through. But a handful of services show up in almost every customer’s work. Rebuilding access to those from scratch in every workspace wastes your time and gives you a slightly different result each time. So we build those in house and call them first-party integrations. You connect once, we maintain it, and it works the same way in every workspace you own.

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The vault

Connecting a service puts its credentials in a vault that we run, not in your workspace. Here is what that means in practice.

• The agent never holds your long-lived credential. It stays encrypted in our database and never reaches your workspace.
• The agent asks for access at run time. When a run needs to touch your mail, it requests a short-lived token, uses it, and lets it expire. It does not keep a copy.
• Some credentials never leave at all. Where a service has no such thing as a short-lived token, the agent does not get one. It asks us to do the lookup and gets back only the answer. That is how 1Password works, and it is why your password vault key stays here.
• We refresh it for you. Tokens expire on the provider’s schedule. We renew them behind the scenes, so your automation does not break one morning because a token aged out.
• You can pull the plug. Disconnect a service under Integrations and every automation loses access right away.

This is why a first-party integration beats pasting a token into the chat. Both work, but the vault handles expiry, renewal, and revoking for you.

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What we support

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If we do not support it yet

You are not stuck. The agent can reach almost any service the ordinary way: get an API token from that service and paste it into the chat. See Logins and tokens. And tell us. Email [email protected] with the service and what you are trying to build. We move faster on the ones customers are actually blocked on.